Books

HVAC Bookkeeping and Financial Statements

Service Manager's Guide to Running a Profitable Service Department

HVAC Career Training Manual

Technician's Procedures Manual

HVAC Residential Pricing Manual

21 Ways to Keep the Honest People Honest Manual

Keeping Score: Financial Management for Entrepreneurs

Keeping Score: Improving Contractor Productivity and Profitability

Keeping Score: Financial Management for Contractors

Dispatcher's Survival School CDs Vol 1

Service Manager's Survival School CDs Vol 1

The Ugly Truth About Small Business

The Ugly Truth About Managing People

 

 

 

 

 

 

 

 

 

 

 

 

Contractor's Cents

The BEST Bathroom Reading Book Available
Sometimes you only have a few precious minutes to read. Each moment you spend must pay off for your business.  CONTRACTOR CENTS is meant for you.

CONTRACTOR CENTS is short, concise, and filled with practical suggestions that will help your plumbing, heating or air conditioning business...all packaged in five to ten minute reading segments...

You'll learn valuable information that helps you increase sales, increase profits, and increase productivity...but maybe most important, you'll get ideas that help you grow and keep your customer base.

Topics such as pricing, generating leads, advertising, budgeting, financial ratios, break even analyses, handling cash, collections, time management, office procedures, delegation, and computers are easily found.  No nonsense information presented in an easy to read format.

CONTRACTOR CENTS comes to your door in a loose-leaf binder.  This makes it easy for you to use the many forms contained in the book.  Take advantage of the survey, tracking and financial data sheets which help guide you along your business path to success.

Compiled by Business Ventures Corporation, a leading consulting firm with hands on experience in the plumbing, heating, air conditioning, and electrical industries, CONTRACTOR CENTS will help you run your business better.

100% satisfaction guarantee...if you are not satisfied with CONTRACTOR CENTS return it to Business Ventures corporation for a full refund.


YES! I want to increase my business sales, profits, and customer base.  Send my personal copy of CONTRACTOR CENTS to:

Name____________________________________

Company Name____________________________

Street Address_____________________________

City___________________State____Zip________

Telephone Number__________________________

Enclosed is a check or money order payable to Business Ventures Corporation for:

___copies of CONTRACTOR CENTS @ $49.95 ea________

                    GA residents add sales tax_________

                    Shipping                                 4.95  

                    TOTAL                              ________

Send this order form and your payment to Business Ventures Corporation, 1650 Oakbrook Dr, Suite 405, Norcross, Georgia 30093.

Credit Card Orders:

____Visa ____Master Card ____Discover ____Am Exp

         Card Number____________________

         Expiration Date__________________

         Signature_______________________

 

Questions?

Call 800-849-0597 or  fax 770-729-8028

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HVAC Bookkeeping and Financial Statements
 

No accounting Gobbledegook

HVAC Bookkeeping and Financial Statements leads you, step-by-step, through the daily activities that create your financial statements at the end of the month.  Simple, easy to understand exercises with sales and expenses that you are familiar with.

  • Learn about income statements, balance sheets, financial ratios and what they mean to the successful operation of your business.
  • Discover where to dig if the financial statements "don't look right".
  • Implement cash management procedures that are good fiscal checks and balances so that you can keep your hard earned cash.

Financial statements are your scorecard.  Putting the right information in and understanding what they say is imperative for survival in business.

Your investment in HVAC Bookkeeping and Financial Statements is only $79.00

100% satisfaction guarantee...if you are not satisfied with HVAC Bookkeeping and Financial Statements return it to Business Ventures Corporation for a full refund.


YES! Send my personal copy of HVAC Bookkeeping and Financial Statements to:

Name_______________________________________

Company Name_______________________________

Street Address________________________________

City_________________State____ZipCode_________

Telephone Number_____________________________

 

Enclosed is a check or money order payable to Business Ventures  Corporation for

_____copies of HVAC Bookkeeping and Financial Statements
                  @ $79.95 each                $_____________

                 GA residents add sales tax _____________

                 Shipping                                             4.95   

                 TOTAL                                                          

Send this order form and your payment to Business Ventures Corporation, 1650 Oakbrook Dr, Suite 405, Norcross, GA 30093.

 

Credit Card Orders:

 ____ Visa ____Master Card ____ Discover____ Am Exp

Card Number ___________________________

Expirations Date:________________________

Signature_______________________________

Questions? Call 800-849-0597 or fax to 770-729-8028

e-mail: RuthKing@bventures.com

Service Manager's Guide to Running a Profitable Service Department
The DEFINITIVE Guide for Service Managers

Running a profitable service department is essential for survival in today's HVAC market.  Unfortunately too many owners and service managers still operate a service department which loses money.  It is the responsibility of the service manager to profitably take care of the company's service customers and profitably manage the department.  Service Manager's Guide to Running a Profitable Service Department shows you how.

Divided into four major segments (customer service, management, finance, and general issues) this manual guides you, the service manager, in the performance of your job.

Service Manager's Guide to Running a Profitable Service Department helps you price your service at a profitable level as well as handle the management and customer issues which are critical to operating a successful service department.

You'll find exercises (and answers) that will help you calculate the proper service rates, break even points, and agreement prices.  Forms are included to help and guide you in your service department operations.

Management issues such as understanding how to motivate your employees using needs and values analyses, evaluations, hiring, firing, and employment letters are presented in an easy to understand and logical format.

Compiled by Business Ventures Corporation, a leading consulting firm with hands on experience in the plumbing, heating, air conditioning, and electrical industries, Service Manager's Guide to Running a Profitable Service Department helps you run your service department better.

100% satisfaction guarantee... if you are not satisfied with the Service Manager's Guide return it to Business Ventures Corporation for a full refund.


Yes!  I want to increase my service department sales, profits, and customer base.  Send my personal copy of Service Manager's Guide to Running a Profitable Service Department to:

Name                                                                    

Company Name                                                     

Street Address                                                        

City                                  State      Zip Code           

Telephone Number                                                              

Enclosed is a check or money order payable to Business Ventures Corporation for:

      copies of Service Manager's Guide @ $49.95 each $              

                                         GA residents add tax $              

                                         Shipping                    $              

                                         TOTAL                      $              

Send this order form and your payment to Business Ventures Corporation, 1650 Oakbrook Drive, Suite 405, Norcross, Georgia 30093.

Credit Card orders:

 ____Visa  ____Master Card ____Discover___AmExp

Card Number_________________________________

Expiration Date_____________CVV # on back of card __________

Signature_____________________________________

Questions? Call 800-849-0597 or fax 770-729-8028

 

HVAC Career Training Manual
Running a profitable contracting company depends on your ability to hire and train the right people.  Far too often installers and service technicians are hired without proper screening, only to find out days or weeks later they were unable to perform at the skill level you hired them for.  Or, you lack the necessary training aids to assist your employees in their advancement and they leave you and go to another contractor who promises advancement.  HVAC Career Training Manual provides you with the material to evaluate, and train your field personnel from entry level apprentice to management.

The People Plan covers suggestions on how to implement and maintain an effective management plan, recruitment plan, employee retention, and public image.

The Career Ladder shows you step by step how to advance an employee up the ladder of success.

Training Agreements are outlined to give you direction on how to protect your investment.

Specific Skills by Levels shows exactly what tasks must be mastered before advancement to the next level.  Skill levels are broken down by departments, i.e.: New Construction, Replacement, and Service.

Competency Tests will assist you with your evaluation process.  Installation tests include Level I & II New Construction Helpers, Level I & II New Construction Mechanics, Level I & II Replacement Helpers, Level I & II replacement Mechanic.  Service tests include Level I, II, III, & IV Service Technician, all with the answers included.


Yes!  I want to start a career training program at my company.  Send my personal copy of the HVAC Career Training Manual to:

Name_______________________________________

Company Name_______________________________

Address_____________________________________

City__________________State____Zip Code_______

Telephone Number_____________________________

Enclose a check or Money Order payable to Business Ventures Corporation for:

____copies of 

HVAC Career Training Manual @ $125.00 each $_______

                             GA residents add tax               $_______

                             Shipping @ $4.95 each           $_______

                             Total                                        $_______

Send this order form and your payment to Business Ventures Corporation, 1650 Oakbrook Dr., Suite 405, Norcross, GA 30093.

Credit Card Orders:

___Visa ____Master Card ____Discover___AmExp

Card Number________________________________

Expiration Date_______________CVV # on back of card __________

Signature___________________________________

Questions? Call 800-849-0597 or fax 770 729- 8028 

Technician's Procedures Manual...What Your Tech Needs to Know When He Works for Your Company
The Technician's Procedure Manual covers the conduct you expect from a service technician when he works for your company.  Included are communications with the office, service call check list, service agreement maintenance procedures, completing service tickets, selling, time sheet procedures, ordering parts procedures, form tracking, tool policies, etc.

It's a great template.  It covers all of the basics.  You receive the manual on disk in either Word, AmiPro, or Word Perfect format.  This allows you to customize the information to fit your organization's exact procedures.  You'll also have to customize it to fit your state's laws.

Your investment in the Technician's Procedure Manual is $49.95.

 

100% satisfaction guarantee...if you are not satisfied with the Technician's Procedure Manual return it to Business Ventures Corporation for a full refund.


YES! Send my personal copy of Technician's Procedures Manual to:

Name______________________________________

Company Name______________________________

Street _____________________________________

City________________State____Zip Code________

Telephone Number___________________________

Enclosed is a check or money order payable to Business Ventures Corporation for:

______Copies of

Technician's Procedures Manual @ $49.95 each  $_________

               GA residents add tax              $________

               Shipping                                 $________

               TOTAL                                   $________

Credit Card Orders:

___Visa ____Master Card ____Discover___AmExp

Card Number________________________________

Expiration Date_______________CVV # on back of card __________

Signature___________________________________

Questions? Call 800-849-0597 or fax 770-729-8028

HVAC Residential Pricing Manual...What Your Tech Needs to Know When He Works for Your Company
KEEPING SCORE...PRICING FOR RESIDENTIAL HVAC COMPANIES

...by Ruth King

Am I charging enough? Is each department really getting its fair share of overhead? Why shouldn't I use gross margins when I'm calculating service rates and replacement jobs?

These questions and others are answered in Keeping ScorePricing for Residential HVAC Companies. This manual is a combination of spreadsheets and explanations.

You'll use your company's financial statements to:
      
  • Accurately determine your company's overhead cost per hour for each department
          
  • Accurately calculate your service rates
          
  • Determine what your flat rate pricing should be
          
  • Arrive at the right maintenance agreement price for your company
          
  • Calculate the replacement prices you should charge

    You'll use the latest pricing methodologies which I (Ruth King) have used working with contractors for the past 10 years. This pricing methodology works and in my opinion, is more accurate than gross margin pricing calculations. You can "what if" different scenarios. Use different technician rates, commission percentages, desired profit per hour, and more to see what you should be charging for different scenarios.

    You need Excel since all of the templates and samples for calculating the different pricing are formatted in Excel.

    Written by Ruth King, a nationally recognized and respected industry consultant, Keeping ScorePricing for Residential HVAC Companies is the manual you need to understand, analyze, and price your products.

    Your investment in Keeping ScorePricing for Residential HVAC Companies is $125.00 for the email version and $149.95 (including shipping) for the printed version.

    Not sure that you're calculating your pricing correctly? Have Ruth King review your calculations with you. For an additional $75 she will have a 30-minute telephone conversation with you to review your pricing calculations.

    100% satisfaction guaranteeif you are not satisfied with Keeping ScorePricing for Residential HVAC Companies return it to Business Ventures Corporation for a full refund. ________________________________________________________________________ YES! Send my personal copy of Keeping ScorePricing for Residential HVAC Companies to:
    Name ____________________________________________________
    Company Name____________________________________________
    Street Address _____________________________________________
    City _____________________ State __________ Zip Code__________
    Telephone Number ________________________
    Email Address: ___________________________

                Email version @ $125.00 each                         $ __________
                Printed version @ $149.95 + $4.95 shipping    $ __________
                30-min telephone review of pricing @$75.00   $ __________
                GA residents add tax                                         $ __________
                TOTAL                                                              $ __________

    Credit Card Orders:
           ___Visa       ___MasterCard       ___Discover       ___American Express
    Card Number __________________________________
    Expiration Date ________________CVV # on back of card __________
    Signature __________________________________________________
    Billing Address (if not same as above) ___________________________
    __________________________________________________________

    Send this order form and your payment to Business Ventures Corporation, 1650 Oakbrook Drive, Suite 405,
    Norcross, Georgia 30093 or email to brendabethea@hvacchannel.tv.
    Questions? Call 800-511-6844 or fax to 678-969-2791.

  • 21 Ways to Keep the Honest People Honest Manual
    KEEPING SCORE...21 WAYS TO KEEP YOUR HONEST EMPLOYEES HONEST

    Most people are honest. However, when faced with stressful situations they may do things
    that are morally and ethically wrong because they aren't thinking straight. If you don't have
    systems in place they get tempted and may try. Once they find they aren't caught the second
    time it becomes easierthe third even easier. Before you know it, they've taken thousands of
    dollars.

    "I'd trust my bookkeeper with my life" is a statement that you may have heard from business
    owners. That statement makes me cringe. I know many "trusted bookkeepers" who have been
    embezzling small, almost unnoticeable amounts (unless you know where to look) for 10, 15
    or more years before they are caught. Those little sums add up to thousands of your hard earned
    dollars that they've taken.that's why I wrote this manual.

    I'm Ruth King and I have been working with companies for the past 25+ years. I've seen a lot and
    want to share my knowledge with you through Keeping Score...21 Ways to Keep Your Honest
    Employees Honest.

    One of the worst things that I ever had to do as part of my business consulting activities was to tell
    two partners of a three partner company that the third partner was embezzling $50,000 per year
    from the company. And, it was probably more. I quit searching at $50,000 because I felt sick.

    Your investment in Keeping ScoreImproving Productivity and Profitability is only $39.95.

    100% satisfaction guaranteeif you are not satisfied with Keeping Score21 Ways to Keep Your
    Honest Employees Honesty return it to Business Ventures Corporation for a full refund.

    ________________________________________________________________________
    YES! Send my personal copy of Keeping Score21 Ways to Keep the Honest People Honest to:

    Name ____________________________________________________
    Company Name____________________________________________
    Street Address _____________________________________________
    City _____________________ State __________ Zip Code__________
    Telephone Number ________________________
    Email Address: ___________________________

           Email version @ $19.95 each                                   $ __________
           Printed version @ $29.95 (includes shipping)          $ __________
           GA residents add tax                                                 $ __________
           TOTAL                                                                      $ __________

    Credit Card Orders:    ___Visa    ___MasterCard    ___Discover    ___American Express
                                      Card Number ___________________________
                                      Expiration Date ___________CVV # on back of card __________
                                      Signature __________________________________________________
                                      Billing Address (if not same as above) ___________________________
                                      __________________________________________________________

    Send this order form and your payment to Business Ventures Corporation, 1650 Oakbrook Drive, Suite 405, Norcross, Georgia 30093 or email to brendabethea@hvacchannel.tv. Questions? Call 800-511-6844 or fax to 678-969-2791

    Keeping Score: Financial Management for Entrepreneurs
    The manual for business owners who hate accounting. Most of us start our businesses
    because we have an interest in a product or service. We don't start our businesses
    because we love accounting (unless you are a CPA).

    I'm Ruth King. Since 1981 I've helped thousands of businesses avoid financial
    mistakes, grow, and achieve the goals they want to achieve.

    One of my first clients was a florist. This business owner hired an accounting service
    to do her books. Each month they would send her financial statements. She would look
    at the profit and loss statement, see that there was a positive number next to "net profit",
    throw the statements in a drawer, and forget about them.

    She started having problems paying her bills. Yet, her financial statements continued to
    show a positive "net profit", Being a smart business person, she knew that she needed
    someone to come and look at her business. She called me. One of the first things I did
    was to ask for her financial statements. She pulled them out of the drawer.

    I looked at them and started asking questions. It was very obvious that she really didn't
    understand what they were saying. I gave her a list of questions to ask her accounting
    service. As it turned out, whenever they didn't know what something was, they put it in
    miscellaneous sales!!! No wonder her financial statements showed a profit when she was
    actually losing money.

    The florist fired the accounting service and I taught her how to read her financial statements.
    My goal wasn't to turn her into an accountant. It was to teach her enough to understand
    the financial side of her business and read her balance sheet and profit and loss statement
    each month.

    She said that it was the three most miserable months of her life. But the end result was that
    she was happy. She now knew enough to understand what was going on and to question when
    things didn't look right. She hired another accounting service and was confident enough to
    review the reports each month and question when things didn't look right.

    I can help you too.

    My manual, Keeping Score, Financial Management for Entrepreneurs gives you the nuts and
    bolts you need to properly manage the financial side of your business. When you use this
    manual, you'll learn enough to question when things don't look right.

    When you complete it, you should know enough to question your accountants, whether they
    are internal or external to your company. The only way that you can keep your hard earned
    money is to know that your financial statements are correct each month. You have to know
    the score and believe the score each month.

    I wrote Keeping ScoreFinancial Management for Entrepreneurs with exercises and answers.
    It takes time to do the exercises Don't cheat! The best way to learn financial management
    is to take the time to do exercises, suffer through them, and get that "AHA!" when the
    light bulb finally goes off. This manual shows you what to do regularly and consistently.
    After all, it's your hard earned cash that you're trying to protect.

    Keeping ScoreFinancial Management for Entrepreneurs is the one manual you need to understand,
    analyze, and take action with respect to your financial statements.

    And you won't have to pay my hourly rate of $3500 per day. You'll invest just $96.

    Are you going to have to do some work? Absolutely. You can't get this information into your head without putting in some effort.
    This is 89 pages of critical information, explained in ENGLISH, so you can easily apply it
    to your business and understand your scorecard.

    Here's what others have to say about my manuals:

    I just wanted to drop you a line and thank you for your manual. It is the best money I ever
    spent. I now understand how to read my financial statements and what the income statement
    and balance sheet mean. Funny, when you buy Quick Books no one really explains things the
    way you do. - JQ, business owner in Pennsylvania

    This particular series on CASH is very important and cannot be over emphasized. In spite of
    everything you want to believe about people, it comes down to having the proper controls. I
    would be willing to bet that every company will experience a loss at some time. The degree
    will be managed by the controls in place. Hope you are well. - BC, business manager in Tennessee

    If you're not willing to do some work on the financial side of your business then you probably
    shouldn't be in business. Even though it's an area that most entrepreneurs hate, it is critical.
    Financial statements are your score card. Accurate statements tell you when you're doing well
    and when you're headed for trouble so you can take steps to prevent minor issues from becoming
    major crises. They tell you about your cash issues, inventory issues (if you have inventory),
    and whether your debt is rising too fast for the assets you have in your business.

    Quite frankly, if you're not willing to invest time to learn the financial side of your business
    you'll probably get into trouble as your business grows. Then you'll call me and pay thousands
    of dollars to get out of it or decide that owning a business is too much stress, too hard, and no
    fun. You'll probably decide to go back to work for someone else and close your business...and
    you're usually in debt.

    Keeping ...Management for Entrepreneurs helps you learn the financial side of your business.
    Will it turn you into an accountant? No. It will give you enough knowledge to question those
    people who are doing your books. And, as a smart business person, you want to do the things
    you do well, turn over the things you don't do well (like accounting) and oversee those things
    you turn over. This manual helps you do just that.

    My ironclad 100% guarantee.
    Use the manual for 60 days. If you decide that Keeping ScoreFinancial Management for
    Entrepreneurs is not for youIf you decide that after reading it and working through the
    problems that you don't want to be in businessor for any other reason, send it back for a
    full refundno questions asked no hassles.

    An investment of a measly $96 in the financial health of your business is miniscule.

    ________________________________________________________________________
    YES! Send my personal copy of Keeping Score...Financial Management for Entrepreneurs to:

    Name ____________________________________________________
    Company Name____________________________________________
    Street Address _____________________________________________
    City _____________________ State __________ Zip Code__________
    Telephone Number ________________________
    Email Address: ___________________________

           Email version @ $96.00 each                                    $ __________
           GA residents add tax                                                  $ __________
           TOTAL                                                                       $ __________

    Credit Card Orders:    ___Visa    ___MasterCard    ___Discover     ___American Express
                                      Card Number ___________________________
                                      Expiration Date ___________CVV # on back of card __________
                                      Signature __________________________________________________
                                      Billing Address (if not same as above) ___________________________
                                      __________________________________________________________

    Send this order form and your payment to Business Ventures Corporation, 1650 Oakbrook Drive, Suite 405, Norcross, Georgia 30093 or email to brendabethea@hvacchannel.tv. Questions? Call 800-511-6844 or fax to 678-969-2791

    PS. If you decide that you'd rather spend $3,500 on my daily fee rather than invest only $96 in Keeping ScoreFinancial Management for Entrepreneurs, call me at 800-511-6844.

    Copyright, Business Ventures Corporation
    1650 Oakbrook Drive
    Suite 405
    Norcross, Georgia 30093
    770-729-8000
    Email: info@bventures.com

    Keeping Score: Improving Contractor Productivity and Profitability
    KEEPING SCORE:IMPROVING PRODUCTIVITY AND PROFITABILITY

    You're stuck. Your company is in a very competitive environment and you can't raise prices. Your competition has no clue what things really cost and is depressing the labor rates and installation rates for jobs and service.

    What do you do? First, you don't want to be the cheapest contractor in town. You want to have the highest quality service and installation in town. Once you've achieved that, how do you make sure that you are getting the most out of your field and office personnel? How do you profitably and productively use every dollar that comes in the door?

    These are all questions that will be answered in Keeping ScoreImproving Productivity and Profitability.

    Starting with the stages of growth for a Service and Replacement Contractor, you'll know if you are in "No Man's Land" and what to do about it. Then you'll learn about how to evaluate gross margin, overhead, and inventory from a productivity standpointand then the manual will discuss laborperhaps the most critical part of improving productivity and profitability. Finally, you'll learn easy to implement activities that can make a big difference in your bottom line.

    Written by Ruth King, a nationally recognized and respected industry consultant, Keeping ScoreImproving Productivity and Profitability is the one manual you need to understand, analyze, and take action with respect to improving your bottom line from a personnel and a financial perspective.

    Your investment in Keeping ScoreImproving Productivity and Profitability is $39.95 for the email version and $49.95 plus $4.95 shipping for the printed version.

    100% satisfaction guaranteeif you are not satisfied with Keeping ScoreImproving Productivity and Profitability return it to Business Ventures Corporation for a full refund.

    ________________________________________________________________________
    YES! Send my personal copy of Keeping ScoreImproving Productivity and Profitability to:

    Name ____________________________________________________
    Company Name____________________________________________
    Street Address _____________________________________________
    City _____________________ State __________ Zip Code__________
    Telephone Number ________________________
    Email Address: ___________________________

              Email version @ $39.95 each                                    $ __________
              Printed version @ $49.95 plus $4.95 shipping          $ __________
              GA residents add tax                                                  $ __________
              TOTAL                                                                      $ __________

    Credit Card Orders:

    ____Visa____MasterCard____Discover____American Express
    Card Number ___________________________
    Expiration Date ___________CVV # on back of card __________
    Signature __________________________________________________
    Billing Address (if not same as above) ___________________________ __________________________________________________________

    Send this order form and your payment to:
    Business Ventures Corporatio
    1650 Oakbrook Drive, Suite 405
    Norcross, Georgia 30093
    or email to brendabethea@hvacchannel.tv

    Questions? Call 800-511-6844 or fax to 678-969-2791.

    Keeping Score: Financial Management for Contractors...

    KEEPING SCORE: FINANCIAL MANAGEMENT FOR CONTRACTORS How is your business doing? Financial statements are your scorecard. They will tell you assuming that you have accurate information going into the statements so that you can get accurate information FROM the statements. With proper inputs, the outputs will help you spot minor problems so you can take action to eliminate those problem areas before they become major crises.

    Keeping Score: Financial Management for Contractors gives you the nuts and bolts you need to properly manage the financial side of your contracting business. When you use this manual, you'll learn enough to question when things don't look right. When you complete it, you should know enough to question your accountants, whether they are internal or external to your company. The only way that you can keep your hard earned money is to know that your financial statements are correct each month. You have to know the score and believe the score each month.

    Keeping ScoreFinancial Management for Contractors is written with exercises and answers. It takes time to do the exercises. Don't cheat! The best way to learn financial management is to take the time to do exercises, suffer through them, and get that "AHA!" when the light bulb finally goes off. This manual shows you what to do regularly and consistently. After all, it's your hard earned cash that you're trying to protect.

    Written by Ruth King, a nationally recognized and respected industry consultant, Keeping ScoreFinancial Management for Contractors is the one manual you need to understand, analyze, and take action with respect to your financial statements.

    Your investment in Keeping ScoreFinancial Management for Contractors is $39.95 for the email version and $49.95 plus $4.95 shipping for the printed version.

    100% satisfaction guaranteeif you are not satisfied with Keeping ScoreFinancial Management for Contractors return it to Business Ventures Corporation for a full refund.

    ________________________________________________________________________

    YES! Send my personal copy of Keeping ScoreFinancial Management for Contractors to:

    Name ____________________________________________________
    Company Name____________________________________________
    Street Address _____________________________________________
    City _____________________ State __________ Zip Code__________
    Telephone Number ________________________
    Email Address: ___________________________

              Email version @ $39.95 each                                     $ __________
              Email Printed version @ $49.95 plus $4.95 shipping $ __________
              GA residents add tax                                                   $ __________
              TOTAL                                                                        $ __________

    Credit Card Orders:
    ____Visa____MasterCard____Discover____American Express
    Card Number ___________________________
    Expiration Date _______________CVV # on back of card __________
    Signature __________________________________________________
    Billing Address (if not same as above) __________________________
    __________________________________________________________

    Send this order form and your payment to:
    Business Ventures Corporation
    1650 Oakbrook Drive, Suite 405
    Norcross, Georgia 30093
    or email to: brendabethea@hvacchannel.tv

    Questions? Call 800-511-6844 or fax to 678-969-2791.
    Dispatcher's Survival School CDs Vol 1...

    Due to popular demand, long time industry consultant Ruth King’s Dispatcher's Survival School programs are now available on audio CD. These audio CD’s were created from the original live Internet programs that Ruth King hosts each month on HVACChannel.tv.

    Not everyone has the ability to take time out of their day to watch a program or attend a class. Now people can learn while driving or doing other tasks.

    In Dispatcher's Survival School You Learn:
               
  • The skills necessary to survive in this pressure cooker environment
               
  • How to get techs to do what you need them to do...even when they don't want to
               
  • How to handle irate customers...and keep them coming back
               
  • Techniques for "shaking off" that bad call
               
  • Ways to professionally deal with customers, technicians and the service manager so that you help the
         department make a profit

    Audio CD length is about 5 hours.
    Investment: $159 including shipping.

    100% satisfaction guaranteeif you are not satisfied with Dispatchrs Survival Vol 1 CDs return them to Business Ventures Corporation for a full refund.

    ________________________________________________________________________

    YES! Send my personal copy of Dispatcher's Survival School CDs Vol 1 to:

    Name ____________________________________________________
    Company Name____________________________________________
    Street Address _____________________________________________
    City _____________________ State __________ Zip Code__________
    Telephone Number ________________________
    Email Address: ___________________________

              11 CDs @ $159.00 with FREE shipping                    $ __________
              GA residents add 7% sales tax                                   $ __________
              TOTAL                                                                       $ __________

    Credit Card Orders:
    ____Visa____MasterCard____Discover____American Express
    Card Number ___________________________
    Expiration Date _______________CVV # on back of card ____________
    Signature ___________________________________________________
    Billing Address (if not same as above) ____________________________
    ___________________________________________________________

    Send this order form and your payment to:
    Business Ventures Corporation
    1650 Oakbrook Drive, Suite 405
    Norcross, Georgia 30093
    or email to: brendabethea@hvacchannel.tv

    Questions? Call 800-511-6844 or fax to 678-969-2791.









    Service Manager's Survival School CDs Vol 1...

    Due to popular demand, long time industry consultant Ruth King’s Service Manager Survival School program is now available on audio CD. These audio CD’s were created from the original live Internet programs that Ruth King hosts each month on HVACChannel.tv.

    Not everyone has the ability to take time out of their day to watch a program or attend a class. Now people can learn while driving or doing other tasks.

    In Service Manager's Survival School You Learn:
               
  • The skills necessary to lead a successful service department
               
  • How to hire, evaluate, fire, and motivate your technicians
               
  • How to handle irate customers...and keep them coming back
               
  • The financial side of running a service department
            
  • Ways to professionally deal with customers, technicians and
         your boss so that you help the department make a profit

    Audio CD length is about 7 hours.
    Investment: $199 including shipping.

    100% satisfaction guaranteeif you are not satisfied with Service Manager's Survival School CDs Vol 1 return it to Business Ventures Corporation for a full refund.

    ________________________________________________________________________

    YES! Send my personal copy of Service Manager's Survival School CDs Vol 1 to:

    Name ____________________________________________________
    Company Name_____________________________________________
    Street Address _____________________________________________
    City _____________________ State __________ Zip Code__________
    Telephone Number ________________________
    Email Address: ___________________________

              11 CDs @ $199 includes FREE shipping                  $ __________
              GA residents add 7 % sales tax                                 $ __________
              TOTAL                                                                      $ __________

    Credit Card Orders:
    ____Visa____MasterCard____Discover____American Express
    Card Number ___________________________
    Expiration Date _______________CVV # on back of card ___________
    Signature __________________________________________________
    Billing Address (if not same as above) ___________________________
    __________________________________________________________

    Send this order form and your payment to:
    Business Ventures Corporation
    1650 Oakbrook Drive, Suite 405
    Norcross, Georgia 30093
    or email to: brendabethea@hvacchannel.tv

    Questions? Call 800-511-6844 or fax to 678-969-2791.